Return Policy
We at Zealot Supply understand that concerns or worries about your order can arise. We are here to assist you and address any issues you may have. Simply email us at support@zealotsupply.com or call us at (844) 699-1538 for further assistance.
Reporting Your Order
Please note that your order must be reported within 30 days of the delivery date. We cannot accept any return requests after this period.
Refunds
To be eligible for a refund, the following conditions must be met:
- Items must be unused and in their original packaging.
- The pallet must be kept if you are returning larger appliances.
- Products cannot be returned if they have been installed, used, or if the pallet or box is missing.
Broken or damaged items can be returned for a refund in their original packaging and condition within 30 days of delivery. Your item must be brand-new and in the same condition that you received it.
For most orders, return labels are included inside the box. If not present, please contact us at support@zealotsupply.com, and we will provide you with a digital copy. Simply print this label and include it inside your return package.
Please note: Only products that are in NEW condition will be accepted for return. We reserve the right to refuse returns that show any signs of use. New condition refers to unopened products in their original packaging and products that have never been used.
Upon receiving and inspecting your return, refunds will be processed within 5-15 business days via the original method of payment.
Photos Required
Our customer service representatives will request photos of the damaged item(s) you are returning. If no photos are available, returns will not be processed.
Missing Parts?
If you receive your order with missing parts, please contact us immediately at support@zealotsupply.com. We will send out a replacement order for the missing parts right away.
Restocking Fee
Please be aware that a minimum 15% restocking fee applies to all returns, cancellations, or refused packages that have already been sent out. The restocking fee will be determined by the product and brand.
The restocking fee will be waived only if there are issues with your order's shipping or if there was a mistake on our end in getting the item(s) to you. Other conditions include items that arrive damaged, the wrong item is sent, or if the item is in used condition.
Return Shipping
The cost of return shipping is not covered by Zealot Supply. Unless otherwise stated, shipping costs are non-refundable and are the responsibility of the customer. If you request a return label, we will provide one with every order, but the cost of the return label may be deducted from your refund.
Orders That Have Already Shipped
Orders that have already shipped are subject to restocking fees. If you refuse a delivery because it is damaged, this is not considered a return. A replacement unit will be sent to you at no cost.
How to Start a Return
To start your return, please email support@zealotsupply.com with your order number and a receipt or another form of proof of purchase. Include "Return - Order #" in the subject line of your message.
If an order is canceled after it has been shipped, the delivery is refused, or it is returned because the customer neglected to make a delivery appointment, it will be automatically sent back to the warehouse and handled as a return.
Explanation of Return
Please include a brief explanation of the return's cause in the email's body, along with any supporting documentation you deem necessary. Do not send your purchase back to the manufacturer without first getting in touch with us, as there is no way for us to track the return package.
Final Sale Prices
Order prices are final and cannot be refunded due to upcoming promotions or lower prices from competing retailers. We cannot reimburse you for future promotions after your purchase or refund you the difference if you find the same item for less elsewhere or on our website after placing your order.
Missing Parts Shipping
You will not be charged for the shipping of any components you might be missing. Send us an email at support@zealotsupply.com with your order number, the issue with the order, and any supporting documentation to receive support.
Damage Claims
All damage claims must be made within 24 hours of delivery. A claim will be rejected if damage is reported more than 24 hours after it occurred.
Late or Missing Refunds
If you haven’t received a refund yet, please wait 4-7 business days. If you still haven’t received a refund, contact your credit card company and ask them if the refund is pending. There may be a processing time of 4-7 business days for these refunds to appear back into your bank.
If you still have not received your refund after completing all the tasks above, please contact us at support@zealotsupply.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@zealotsupply.com and include the following details:
- Order Number
- Pictures of Damages Within 1 Hour of Receiving
- Item to Be Exchanged
- Replacement Item
Return Conditions
All products must be returned in their original packaging and unused. Keep the pallet if you are returning larger appliances. A product cannot be returned if it has been installed, used, or if the box or pallet is missing.
Damaged Packages
If your item(s) arrives damaged, do not be alarmed. First, photograph the damaged item(s) and refuse the package. Once you have the photos, notify our Customer Service team at support@zealotsupply.com.
Note the damages with the delivery driver on the Bill of Lading/Freight Bill and call us so we can help you move forward, whether it's a replacement or a refund of your money.
If this occurs, please contact us with the following information:
- Your order number
- A photograph of the faulty product
We will send you a return label for the damaged item once it has been confirmed, and once the return has been picked up, we will send you a replacement order.
We reserve the right to change our return and refund policy at any time to comply with applicable legal requirements.
For more information, please visit our FAQ page or email us at support@zealotsupply.com or call us at (844) 699-1538